TERMS & CONDITIONS
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Pricing and payments

  • All prices are fixed unless you change the content, size or style of your designs.
  • Orders can be changed throughout the planning process.
  • Final payment is due after your final consultation. Once paid, no refunds can be given on final payments as your flowers will have been ordered.

Delivery and Setup 
  • Prices quoted for delivery and setup will change if you request:
  • Additional deliveries.
  • The team to carry out a longer set up.
  • The team to stay on site to move designs from location to another.
  • You are responsible for ensuring access is arranged to all venues where flowers are being delivered to on set up. You are required to confirm with the venue timings so that you can communicate those to the team, so we can create the delivery and set up plan at the final consultation. 
  • Jo Beth floral design cannot be held responsible for any delays due to access to venues being denied at the agreed times.
  • Jo Beth floral design cannot be held responsible for non-delivery in extreme circumstances such as terrorism, extreme weather or acts of god.
  • If you have requested for flowers to be left at the venue for venue staff to put in place, Jo Beth floral design cannot be held responsible for any damage after the point of delivery. A member of venue staff will be asked to check the flowers and sign to say they have been received and checked.
  • Any flowers to be moved from the ceremony to the reception will be carried out by the venue staff – unless you request a member of Jo Beth floral design staff to do so. In this case, an additional charge of £10 per hour will be added to your final invoice for the time it takes to move the flowers and for any additional time spent on site beyond setup before they can be moved. If a member of the venue is moving flowers, Jo Beth floral design cannot take responsibility for any damage caused.
  • Delivery and set up is quoted on your form as a separate item, not hidden amongst the flower prices. Your quote will state the cost and what this includes in terms of number of deliveries, set up, moving of flowers, collections of hired items, insurance and safe packaging. 
  • Your flowers are yours after your wedding. Jo Beth Floral Design will only collect hired flowers and items and do not take responsibility for removing your fresh flowers.

Deposit

  • A 20% deposit is required to secure your booking. The 20% is calculated on the total value of the order after your first consultation.
  • The deposit will be deducted from your final balance after your final consultation.
  • The 20% is non-refundable as it secures your date and the services of the team for your wedding.
  • The only exception when a deposit will be refunded is if Jo Beth floral design are unable to fulfil your order through their own actions.
  • Deposits are non-transferable to other dates or orders.

Flowers 

All flowers and sundry items will be ordered as per your order form. However, in some circumstances flowers may not be available due to slight seasonal changes, market availability or poor quality. In these cases, Jo Beth floral design will make a suggested substitution to you. Colours stated are on a best match. Due to the unpredictability of nature, colours will sometimes vary slightly throughout the season. 


Hired Items

A refundable damage waiver will be charged to cover the cost of any damaged or non-returned hire items. Once all items have been returned/collected and checked, your damage waiver will be refunded minus any charges.


Cancellation

You can cancel your booking at any time by contacting us in writing. Your deposit will not be refunded. Should your final balance have been paid, no refunds of the final payment will be given from the point of 3 weeks before the wedding as your flowers will have been ordered. 

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